What is your Return Policy?

Merchandise may be returned within 14 days of receipt of the product, with the exception of exhaust systems, shock absorbers, brake system components, bulbs, LED's and wiring pigtails. These items are non-returnable. Other parts returned can NOT have been installed on the motorcycle and must be in the original packaging. Returns must be approved in advance for proper credit by calling BikeEffects.com at 707-224-9262 or by emailing your request to [email protected] Your request should include the reason for the return and the original order number from the Packing Slip enclosed in your shipment. If the item was defective or the incorrect part was received, it will be replaced at no charge to you, including the shipping. Returned items that are not defective are subject to a 20% restocking fee. Shipping charges that you incurred when purchasing the product are non-refundable. All returns will be credited to the credit card that was used for the original purchase.

 

You are responsible for the cost of return shipping and insurance. Original shipping costs are not refundable except when the return resulted from our error. Used and non-resalable merchandise will not be refunded under any circumstances. Refunds can only be issued to the original method of payment used (original credit card,) or as a gift certificate (store credit).

 

What is your Shipping Policy?

Merchandise ordered from BikeEffects.com will be shipped via UNITED PARCEL SERVICE®. Orders shipped will require a signature for delivery. Most orders will be filled from our local warehouse in Napa, California by the end of the day after the day the order is received. If for some reason all or part of your order is out of stock or backordered we will attempt to obtain the products immediately from the manufacturer and advise you of the delay, normally by email. When we receive the products that you have ordered, or in the case partial orders, the balance of your order, it will be sent to you without any further shipping charges. If your order is not received within 14 days after placing the order we will, at your option, credit your card account for the items not received unless other arrangements have been agreed upon.

 

What is your Privacy Policy?

We at BikeEffects.com will NEVER share or sell your personal information with others. Our checkout page is SECURE offering 128-bit encryption to ensure your information stays safe. You will also NEVER receive spam from us...we hate it too! We appreciate your business and will do whatever we can to earn your continued trust.

 

What material are your Undertails made from?

All of the Mototeck by Dussault Undertails that we sell are made from ABS plastic, the same material that the original bodywork on your bike is made of. Many of the competing products are made from fiberglass. Fiberglass allows them to make the product quickly and inexpensively. Unfortunately, one of the materials used in the making of fiberglass parts is gel coat, which after some use, is prone to cracking or even breaking.

 

Will I lose storage space in my bike if I install an Undertail?

Most of the Dussault Undertails are designed to give either full storage space, or, on a few models, a minimal loss of storage space.

 

What kind of lights should I get for my new Undertail?

All Dussault Undertails come complete with lights and wiring. The lighting systems installed in the Dussault designed Undertails are of very high quality LED units. Many of the “Knock Off” products available today have no lights installed in them at all. We have even seen some sellers on E-Bay selling counterfeit products and claiming they are Dussault Undertails. Buyer beware!

 

There are many flush mount turn signals on the market, and some of them are pretty inexpensive. Why should I buy yours?

We think that the lighting systems we sell are the most attractive units available today. They have a better fit, and there is no drilling required to install our flush mounted lights. They are also of Modular design and can be upgraded at a later time.

 

I see that some of your products that you sell, specifically Bar End Weights and Frame Sliders, are made of a material called UHMW. What is that?

The full name of that material is UHMW-PE, or Ultra-high molecular weight polyethylene. It is a tough, wear resistant plastic that has a low coefficient of friction and outstanding impact strength. It also has excellent resistance to chemicals.